Client FAQ

What are the pantry hours? Wednesdays 9 a.m. to 12: 00 p.m., and the second Tuesday of every month 6 p.m. to 7:30 p.m. (beginning September 2016)

Am I eligible for food? Yes, if you live in 60641 or 60618 West of Kedzie.

What do I need to bring? A valid ID with your current address.

What do I need to get homebound delivery for my neighbor? Come to the pantry and ask for Elvia Esparza in the office.

Can I apply for the LINK card? Yes, every Wednesday or second Tuesday of the month, same pantry hours.

Who can I talk to about Special Services (i.e. domestic violence, homelessness, legal help, medical help)? Contact Elvia Esparza, Client Resources Coordinator

Can I volunteer at the pantry? Yes. Contact Lee Stein, Volunteer Manager

My friend is homeless. Can you help him? Yes. Contact Elvia Esparza, Client Resources Coordinator

Can I get clothing at the pantry? Due to space limitations, we do not provide clothing. Although we do provide socks when available.

Can I get food and diapers for my baby? Yes, when supplies are available.

Can I come to the pantry every week? No–only once a month.

I haven’t been to the pantry in over a year. Am I still eligible? Yes. Check in at 1st-timer registration table.

I have food allergies. Can you give me gluten-free, etc. products? No, although clients may drop food they cannot consume at our return box by the exit.

Can I pick up food for my friend/relative/neighbor? Yes, with a signed proxy. Come to the pantry and ask at Intake.

Is there any time when the pantry is closed? Yes. Usually the pantry closes for two weeks during Christmas and New Year’s Day. Also, if over 8″ of snow has fallen since Tuesday morning, or if the actual temperature is below 0 º F. To make sure, call ahead of time: 773-283-6296.